Les représentations de la performance par les directeurs d’Établissement et Service Médico-­‐ Sociaux: une lecture à partir du « modèle des cités »

Gulliver Lux ()
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Gulliver Lux: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique

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Abstract: Within the framework of movements such as New Public Management many public sector organisations or organisations providing contracted out public services have had to sign up to a system of measurement and performance improvement. Many studies have been done on the future of management tools in these organisations, but few are focused on the relationships of operational actors with the concepts of "performance". In this article, we examine the relationship between the directors of the Institute for Medico-Social Services (ESMS) with the performance concepts (effectiveness, efficiency, performance). The objective of this article is to show that the concept of performance can be understood by actors in these organisations in many ways, and that these interpretations can be far removed from the definitions proposed by the academic literature or by the public authorities (the controlling authority of these structures). Through the "city model" we identify the principal interpretations of performance concepts which are made by the directors, and we propose to set out five director profiles in their relation to performance concepts.

Keywords: city model; actors; Medico-Social Services 2; Performance; modèle des cités; interprétation; acteurs; secteur médico-social (search for similar items in EconPapers)
Date: 2014-05-27
Note: View the original document on HAL open archive server: https://hal.science/hal-01899799
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Published in Mesure, évaluation, notation – les comptabilités de la société du calcul, May 2014, Lille, France. pp.cd-rom

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