A quoi servent les normes ? Etude de la relation entre performance et normes de système de management: bilan et méthodologie

Anne Maurand Valet ()
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Anne Maurand Valet: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier

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Abstract: Book and Kuszla ( 2013 ) consider that two complementary logics must be studied regarding to management : that of the financial performance and that of the technico-economic performance. Traditionally the accent was put in the years of strong stable growth on the financial performance. The arrival of a context of change and the necessity of adapting itself to phenomena of break, questioned this simplified functioning. It is in this context that it is interesting to wonder how management system standards impact on organizations performance. This study will bring us to develop in a last part the methodological problems peculiars to the observation of the MSS.

Keywords: methodology; management system standards; méthodologie; performance; ISO 9001; normes de management (search for similar items in EconPapers)
Date: 2016-05-30
Note: View the original document on HAL open archive server: https://hal.science/hal-01902518v1
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Published in Accountability, Responsabilités et Comptabilités, May 2016, Poitiers, France. pp.cd-rom

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