Investigating the Root Causes of Patient Delay in the Healthcare Industry

Jamil Kobrossi, Marc Bonnet () and Patrick Tabchoury ()
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Jamil Kobrossi: UOB - University of Balamand [Liban]
Marc Bonnet: MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Patrick Tabchoury: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations

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Abstract: This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.

Keywords: Socio - Economic; SEAM; Performance; Hidden Costs; Healthcare; Safety; Patient Delay (search for similar items in EconPapers)
Date: 2018
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Published in Theory and Practice of Socio-Economic Management, 2018, 3 (2), pp.21-35

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01907965

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