The case Rest'Uni. Eat well and well manager, it's also a question of smiling: Difficult management of a service team

Le cas Rest'Uni. Bien manger et bien man(a)ger, c'est aussi une question de sourire: Un management difficile d'une équipe service

Catherine Maman (catherine.maman@u-pem.fr)
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Catherine Maman: IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12

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Date: 2015
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Published in Le cas des services. Recueil de cas en management et marketing des services. Besson, Guéret-Talon et Abramovici, 2015

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