Les vertus de la documentation des processus dans l'intégration des contraintes de normalisation: le cas d'une entité industrielle

Céline Averseng () and Corinne Janicot
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Céline Averseng: MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School, UM - Université de Montpellier
Corinne Janicot: UM2 - Université Montpellier 2 - Sciences et Techniques, MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School

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Abstract: Standardisation constraints (SOX, ISO) which are imposed upon companies are numerous and take different forms. Organizations must find tools which allow the integration of these constraints into their strategy. This study aims to show that process documentation can be a stan-dardisation integration tool. We propose to focus on the real case of an IT industrial enterprise which has developed a process documentation to face standardisation issues. Process documentation then seems to be a promising theoretical way to deal with transverse managerial problems such as standardisation. From a practical view, audits have been greatly improved in terms of speed and quality of information produced, but also in terms of continuous improvement practices. The major originality of this research is to show that process documentation can deal with the problems of standardization, but it is also a tool for process management .

Keywords: Business Process Management; Standards; process documentation; traceability; Management par les processus; Normes; SOX; documentation des processus; traçabilité (search for similar items in EconPapers)
Date: 2010
Note: View the original document on HAL open archive server: https://hal.science/hal-01992734v1
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Published in Systèmes d'Information et Management, 2010, 15 (3), pp.93

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01992734

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