IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability

Jose Benitez, Ana Castillo, Javier Llorens and Jessica Braojos
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Jose Benitez: ESC [Rennes] - ESC Rennes School of Business

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Abstract: This study examines the impact of information technology (IT)-enabled knowledge ambidexterity on innovation performance, and the potential moderator role of social media capability on a sample composed of 100 small U.S. firms. The empirical analysis suggests that IT infrastructure enables the firm to explore new knowledge and exploit existing/new knowledge to innovate more and better. We also find that social media capability has a positive moderator role in this equation: IT infrastructure and social media capabilities work together to enable knowledge ambidexterity.

Keywords: IT infrastructure; Knowledge exploration and exploitation; Social media capability; Innovation performance (search for similar items in EconPapers)
Date: 2018-01
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Citations: View citations in EconPapers (34)

Published in Information and Management, 2018, 55 (1), pp.131-143

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01998044

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