Measuring Purchasing Groups Performance in the Health Care sector

Jean Nollet (), Martin Beaulieu and Nathalie Fabbe-Costes ()
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Jean Nollet: HEC Montréal - HEC Montréal
Martin Beaulieu: HEC Montréal - HEC Montréal
Nathalie Fabbe-Costes: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université

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Abstract: For many decades, governments in Western countries have attempted to control health costs. One of the strategies used is through purchasing groups, since consolidated needs generate additional savings. Although various aspects of purchasing groups have been studied, performance measurement has been neglected; due to the lack of proper measures, tensions between the purchasing group and its members can't be addressed with more objective information. However, appropriate performance indicators are considered a prerequisite to successful collaboration. Using the in-depth case of a Canadian purchasing group in the health care sector, this article suggests a set of performance indicators to measure results considering dimensions of the purchasing process and the interactions between the purchasing group and its members (who are also its customers).

Keywords: purchasing groups; performance measurement; purchasing process; health care sector; case study; groupes d’achat; mesure de la performance; processus d’approvisionnement; réseau de la santé; étude de cas (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (1)

Published in Canadian Journal of Administrative Sciences - Revue Canadienne des Sciences de l'Administration, 2019, Vol.36 (N°4), pp.514-526. ⟨10.1002/CJAS.1519⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02010236

DOI: 10.1002/CJAS.1519

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