Eau Méditerranée's Panopticon: Democratic Oversight for Deregulated Public Services

Isabelle Bourdon (), Chris Kimble () and Eric Buffenoir
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Isabelle Bourdon: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier

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Abstract: How can democratic oversight of deregulated public services be provided without running the risk of reintroducing the layers of bureaucracy that deregulation was to remove? A study of the deregulation of water services provided by Eau Méditerranée in the south of France shows how a reworking of an 18th-century concept for increasing visibility in a prison environment, updated to take account of the capabilities of today's information technology, can help. By adopting a new approach to management transparency\textemdashmaking the wealth of data it holds freely available to its clients\textemdashEau Méditerranée found a novel way to provide a clear and credible form of accountability for local authorities without further increasing its bureaucratic workload. \textcopyright 2016 Wiley Periodicals, Inc.

Date: 2017
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Published in Global Business and Organizational Excellence, 2017, 36 (2), pp.25-33. ⟨10.1002/joe.21767⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02014004

DOI: 10.1002/joe.21767

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