Trust and Technology

Confiance et Technologie

Laurent Dupont (), Joëlle Mastelic, Nathalie Nyffeler, Sophie Latrille and Eric Seulliet
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Laurent Dupont: ERPI - Equipe de Recherche sur les Processus Innovatifs - UL - Université de Lorraine
Joëlle Mastelic: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Nathalie Nyffeler: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Sophie Latrille: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Eric Seulliet: La Fabrique du Futur

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Abstract: Open Innovation is a field of research widely explored and many technologies are developed to support the involvement of users, or other external stakeholders of a company, in its distributed co-creation process, i.e. when actors work asynchronously and at geographical distance. One of the fundamental parameters to the success of distributed collaborative approaches is the trust that the actors have in each other, in the current process and in technology. However, practitioners make little use of trust as a parameter for piloting and supporting co-creation project deployment. The lack of understanding of the mechanisms involved seems to explain this situation. Using the analysis of two case studies of co-creation in the field of energy, this paper proposes to identify the levers, notably technological ones, favoring the confidence between stakeholders and by extension the agility of the process. In addition to practical lighting, this paper provides a first co-creation project management framework for practitioners, through the design of the "co-con" model.

Keywords: Open Innovation; Agile innovation; Living Lab; Co-creation platform; Trust; User; Confiance; Innovation ouverte; Innovation agile; Plateforme de co-création; Utilisateur (search for similar items in EconPapers)
Date: 2019-01-07
Note: View the original document on HAL open archive server: https://hal.science/hal-02047441v1
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Published in Technologie et innovation, 2019, L'innovation agile, 19 (4), ⟨10.21494/ISTE.OP.2019.0314⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02047441

DOI: 10.21494/ISTE.OP.2019.0314

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