Harnessing employee innovation in internal crowdsourcing platforms: Lessons from Allianz UK

Hind Benbya and Dorothy Leidner
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Hind Benbya: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Dorothy Leidner: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier

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Abstract: Internal crowdsourcing platforms, which enable firms to generate a large pool of ideas and connect employees to large number of colleagues, hold the potential to support employee innovation. Yet, managers face considerable difficulties when it comes to deploying such platforms in a way that generates business value. This article describes the eight years-long evolution of Allianz UK efforts to tap into its employees' ideas to drive innovation as a collective capacity. It identifies the challenges the firm faced with its internal crowdsourcing journey and describes the organizational design mechanisms adopted by leaders to address them. Our analysis reveals the necessity to adopt a configurational perspective among design elements to reinforce value creation. It details the design elements adopted by the firm to harness employee innovation and distills the lessons learned along the way.

Keywords: Employee innovation; Human behavior; Idea management; Innovation platforms; Internal crowdsourcing; Organizational design; Organizational dynamics (search for similar items in EconPapers)
Date: 2016-12-10
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Citations: View citations in EconPapers (1)

Published in International Conference on Information Systems (ICIS), Dec 2016, Dublin, Ireland

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02059358

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