Twisting servicescapes: diversion of the physical environment in a re‐appropriation process

Véronique Aubert‐gamet
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Véronique Aubert‐gamet: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 1997-03
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Published in International Journal of Service Industry Management, 1997, 8 (1), pp.26-41. ⟨10.1108/09564239710161060⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02062423

DOI: 10.1108/09564239710161060

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