La perception de la qualité dans le domaine des services: vers une clarification des concepts

André Boyer and Ayoub Nefzi
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André Boyer: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur

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Date: 2009
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Published in La Revue des Sciences de Gestion, 2009

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02063118

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