Influence of service environment on clients loyalty in luxury hotels: a test of cognitivo-emotional approach

L’influence de l’environnement de service sur la fidélité du client dans les hôtels de luxe

Manar Ibraheem and Nadine Tournois ()
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Manar Ibraheem: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur
Nadine Tournois: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur

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Date: 2017-01-26
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Published in 16th International Marketing Trends Conference, Jan 2017, Madrid, Espagne

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