A comprehensive framework for service appropriation: An exploratory study in the health sector

Matthieu Mifsud, Anne-Sophie Cases () and Gilles N'Goala
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Matthieu Mifsud: MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Anne-Sophie Cases: MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Gilles N'Goala: MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School

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Abstract: The purpose of this communication is to suggest acomprehensive framework for service appropriation. First,we presenta literature review on the concept ofappropriation fromdifferent disciplines,like human and social sciences, information systems and marketing. Then, following an exploratory study in the health sector, we proposea conceptual framework of serviceappropriation. Six dimensions are suggested: psychological ownership, evaluatedknowledege, creation,control,individual adaptation and conscientization. A discussion is finally engaged.

Keywords: Appropriation; consumer behavior; services; health; technology (search for similar items in EconPapers)
Date: 2014-05-27
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Published in 13th International Research Conference in Service Management, May 2014, La Londe les Maures, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02093985

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