Building a Dialogical Interface: A Contribution of Ergonomic Work Analysis to the Design Process

Viktoriya Lipovaya, Francisco Duarte, Francisco Lima (francisco.lima@ist.utl.pt) and Pascal Beguin (pascal.daniel.beguin@gmail.com)
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Viktoriya Lipovaya: UFRJ - Universidade Federal do Rio de Janeiro [Brasil] = Federal University of Rio de Janeiro [Brazil] = Université fédérale de Rio de Janeiro [Brésil]
Francisco Duarte: UFRJ - Universidade Federal do Rio de Janeiro [Brasil] = Federal University of Rio de Janeiro [Brazil] = Université fédérale de Rio de Janeiro [Brésil]
Francisco Lima: Department of Engineering and Management - IST / Técnico Lisboa - Instituto Superior Técnico
Pascal Beguin: EVS - Environnement, Ville, Société - ENS de Lyon - École normale supérieure de Lyon - Université de Lyon - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris] - UL2 - Université Lumière - Lyon 2 - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - INSA Lyon - Institut National des Sciences Appliquées de Lyon - Université de Lyon - INSA - Institut National des Sciences Appliquées - UJM - Université Jean Monnet - Saint-Étienne - ENTPE - École Nationale des Travaux Publics de l'État - ENSAL - École nationale supérieure d'architecture de Lyon - CNRS - Centre National de la Recherche Scientifique - ALLHiS - Approches Littéraires, Linguistiques et Historiques des Sources - UJM - Université Jean Monnet - Saint-Étienne

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Abstract: This article aims to present the activity as an interface amongst different actors in a project process. As based on the ergonomic intervention in a university restaurant, the kitchen assistants' activity at the meal serving counter is presented as an interface among nutritionists, managers and operators of this food supply system. Building this interface in the re-evaluation meetings of this project aimed to support the dialog amongst heterogeneous actors, thus allowing for the transformation of this system and the improvement of the work conditions for the kitchen assistants.

Keywords: Work activity; Project design; Dialogical interface (search for similar items in EconPapers)
Date: 2018-08-26
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Published in 20th Congress of the International Ergonomics Association (IEA 2018), Aug 2018, Florence, Italy

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02095514

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