La prise en compte de la parole de l’usager en action sociale: une application locale du modèle Qualité des Services Publics (QSP)

Mathilde Collinet-Ourthe (), David Carassus () and Pierre Marin ()
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David Carassus: CREG - Centre de recherche et d'études en gestion - UPPA - Université de Pau et des Pays de l'Adour
Pierre Marin: CREG - Centre de recherche et d'études en gestion - UPPA - Université de Pau et des Pays de l'Adour

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Date: 2018-06-01
Note: View the original document on HAL open archive server: https://univ-pau.hal.science/hal-02142224v1
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Published in 7ème colloque AIRMAP, Jun 2018, Biarritz, France

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