Impact of the usage of social media in the workplace on team and employee performance

Qi Song, Yi Wang, Yang Chen, Jose Benitez and Jiang Hu
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Qi Song: Southwestern University of Finance and Economics [Chengdu, China]
Yi Wang: Southwestern University of Finance and Economics [Chengdu, China]
Yang Chen: Southwestern University of Finance and Economics [Chengdu, China]
Jose Benitez: ESC [Rennes] - ESC Rennes School of Business
Jiang Hu: Southwestern University of Finance and Economics [Chengdu, China]

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Abstract: How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.

Keywords: Social media in the workplace; Work-oriented social media; Socialization-oriented social media; Team performance; Employee performance; IT consumerization; Business value of IT (search for similar items in EconPapers)
Date: 2019-04
Note: View the original document on HAL open archive server: https://rennes-sb.hal.science/hal-02159305
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (19)

Published in Information and Management, 2019, ⟨10.1016/j.im.2019.04.003⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02159305

DOI: 10.1016/j.im.2019.04.003

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