L’identification de la contribution des éléments de qualité à la satisfaction: le problème de la formulation des items dans le cadre d’un questionnaire Kano

Christian Dianoux ()
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Christian Dianoux: Université Nancy 2

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Date: 2010-03
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Published in La Revue des Sciences de Gestion, 2010, 242, pp.87-92. ⟨10.1051/larsg/2010018⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02169928

DOI: 10.1051/larsg/2010018

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