THE NEW GO-BETWEEN SERVICES: PEER-TO-PEER SHARING PLATFORMS IN HOSPITALITY SERVICES

Daisy Bertrand (), Pierre-Yves Léo and Jean Philippe ()
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Daisy Bertrand: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Pierre-Yves Léo: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Jean Philippe: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Abstract: The Internet has brought to life a new kind of service firm that no longer delivers its own services but instead connects consumers to other individuals who can solve their problems. Little is known about the services actually delivered by these sharing platform-firms and how they control the service quality delivered by private individuals. This paper presents results from a study of 47 peer-to-peer hospitality platforms operating in France.

Keywords: services; hospitality; sharing economy; peer-to-peer; collaborative platforms; netnography; hébergement de tourisme; économie collaborative; pair-à-pair; plateformes collaboratives; netnographie (search for similar items in EconPapers)
Date: 2019
Note: View the original document on HAL open archive server: https://hal.science/hal-02299130v1
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Published in European Review of Service Economics and Management, In press

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02299130

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