Including Patient’s Experience in the Organisation of Care: The Case of Diabetes

Nicolas Battard and Sébastien Liarte ()
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Nicolas Battard: ICN Business School, BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Sébastien Liarte: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique

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Abstract: Innovation is an important topic in healthcare studies with a large focus on technologies, practices and organisational arrangements. However, the increase in chronic diseases such as diabetes requires new forms of collaboration and organisation that challenge the traditional boundaries of care. Based on a qualitative study of individuals with diabetes, we describe the experiences of patients with their disease, and also the impacts on relationships with their families and friends, other health professionals, as well as with other patients. We show that including patients' experiences in a better way stretches the traditional boundaries of healthcare pathways, which requires openness and flexibility. Results are described and then discussed.

Keywords: Organisational innovation; Patient's experience; Healthcare pathways; Chronic disease; Diabetes; Innovacion organizativa; Experiencia del paciente; Vias de atencion sanitaria; Enfermedades Cronicas (search for similar items in EconPapers)
Date: 2019
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Published in Journal of Innovation Economics & Management, 2019, 3 (30), pp.39-57. ⟨10.3917/jie.pr1.0054⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02299152

DOI: 10.3917/jie.pr1.0054

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