When the rationality of public managers saves the organization: “Mindful failure” of shared services at the French Ministry of Justice

Quand la rationalité des gestionnaires publics sauve l’organisation. L’« échec raisonné » des centres de services partagés au ministère de la Justice

Etienne Maclouf () and Muriel de Fabrègues
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Etienne Maclouf: LARGEPA - Laboratoire de recherche en sciences de gestion Panthéon-Assas - UP2 - Université Panthéon-Assas, CESCO - Centre d'Ecologie et des Sciences de la COnservation - MNHN - Muséum national d'Histoire naturelle - SU - Sorbonne Université - CNRS - Centre National de la Recherche Scientifique, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université

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Abstract: Modernization requires public managers to engage collective learning. At the French Ministry of Justice, our observations showed that shared services are planned as rational changes. However, involved variables are interdependent: the future organization cannot be rationally designed. This research underlines the necessity to clarify what is expected of public managers: assuming the uncertainty of emerging changes, with the risk of no improvement, or, on the contrary, being mindful, and even stopping modernization projects if necessary.

Keywords: Enterprise resource planning systems; New public management NPM; Decision; Shared Services; Shared Service Center; ERP - Enterprise Ressource Planning; Décision; Centre de services partagés; Nouveau management public; Progiciel de Gestion Intégré PGI (search for similar items in EconPapers)
Date: 2015-07-28
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Published in Revue Française de Gestion, 2015, 41 (250), pp.159-175. ⟨10.3166/RFG.250.159-175⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02299818

DOI: 10.3166/RFG.250.159-175

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