La livraison collaborative des consommateurs connectés, nouvel enjeu de la logistique urbaine

Btissam Moncef, Hakim Akeb, Jean-Charles Fourot and Bruno Durand ()
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Btissam Moncef: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université
Hakim Akeb: ISC Paris - Institut Supérieur du Commerce de Paris
Jean-Charles Fourot: LAB'URBA - LAB'URBA - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12
Bruno Durand: CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie - UPN - Université Paris Nanterre

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Abstract: Collaborative delivery of connected consumers, a new challenge for urban logistics This article focuses on collaborative logistics as part of parcels delivery to individuals in urban areas. It inves- tigates the crowd logistics as a solution that allows receiving and redelivering parcels in case of home delivery failure. Through a modeling and simulation applied to the city of Paris, our results provide the basis for setting up a network of individuals, called "voisinsrelais.com", capable of receiving parcels for fee. This work increases the awareness of distributors and logistics service providers about this new mode of delivery. It avoids customer dissatisfaction, additional costs and environmental impact associated to redelivery.

Keywords: logistique collaborative; dernier kilomètre; livraison à domicile; colis; crowd logistics; voisin; échec de livraison.; collaborative logistics; last mile; home delivery; parcel; neighbor; delivery failure. (search for similar items in EconPapers)
Date: 2018-10-01
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Published in Décisions Marketing, 2018, 91, pp.97-113. ⟨10.7193/DM.091.97.113⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02308018

DOI: 10.7193/DM.091.97.113

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