Barriers to firm service innovativeness in emerging economies

Serdar S. Durmusoglu, Dilek Zamantili Nayir, Malika Chaudhuri, Junsong Chen, Ingela Joens and Stephanie Scheuer
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Serdar S. Durmusoglu: NFU - Nanjing Forestry University
Dilek Zamantili Nayir: Marmara University [Kadıköy - İstanbul]
Malika Chaudhuri: University of Dayton
Junsong Chen: EM - EMLyon Business School
Ingela Joens: University of Mannheim = Universität Mannheim

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Abstract: Purpose This paper investigates internal and external barriers influencing the different dimensions of firm service innovativeness and the moderating effect of transformational leadership on these relationships in an emerging economy, namely, Turkey. Design/methodology/approach The hypotheses were tested using cross-sectional survey data from 148 hotels. The authors use regressions to analyze the data set. Findings The results demonstrate that barriers to innovation need not necessarily impede firm service innovativeness at all times; some of these so-called "barriers" may even act as catalysts that improve firm's likelihood of adopting innovations. More importantly, the findings suggest that a transformational leadership style alleviates the negative influence of internal barriers on internal service innovativeness dimensions of process, strategic and behavioral innovativeness. Originality/value The positive effect of transformational leadership lessening the detrimental impact of barriers to innovation is a topic in need of research. In addition to examining this phenomenon in a developing country, the authors choose a service retailing industry as a study context: hospitality/tourism. The main reason for choosing this industry is that there is little empirical evidence of service innovation activity in this industry despite the fact that it contributes to a large extent to employment and gross domestic product in most emerging economies, and it is, in fact, a fairly innovative industry. Furthermore, this study presents a unique perspective by investigating small- and medium-sized enterprises (SMEs).

Keywords: hospitality; Innovativeness; Barriers to innovation; Emerging economy; Transformational leadership (search for similar items in EconPapers)
Date: 2018-12-01
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Citations: View citations in EconPapers (3)

Published in Journal of Services Marketing, 2018, 32 (7), 925-944 p. ⟨10.1108/JSM-11-2016-0411⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02312312

DOI: 10.1108/JSM-11-2016-0411

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