Trading-Up Mass-markets Goods to Luxury Products

Klaus Heine and Michel Phan
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Klaus Heine: EM - EMLyon Business School

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Abstract: This paper addresses the current lack of consensus on what defines a luxury product. It demonstrates the adequacy of a consumer-oriented approach anchored in a list of product attributes. These attributes were identified from the literature and a study of 31 German millionaires with high spending on luxury goods. A combination of five research methodologies was employed including open interview, the repertory grid method (RGM), the preference differences technique, the critical incident technique and the projective technique. The findings suggest that consumers distinguish luxury products using six major characteristics: price, quality, aesthetics, rarity, extraordinariness, and symbolic meaning. The paper concludes with practical implications for luxury brand managers and for those who wish to trade up their mass-market goods. Suggestions for further research directions are also offered.

Date: 2011-05-01
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Citations: View citations in EconPapers (10)

Published in AMJ, Australasian Marketing Journal, 2011, 19 (2), pp.108-114 P

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02312947

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