Does technostress inhibit employee innovation? Examining the linear and curvilinear influence of technostress creators

Shalini Chandra, Anuragini Shirish () and Shirish C. Srivastava
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Shalini Chandra: SPJ - S P Jain School of Global Management (.)
Anuragini Shirish: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Shirish C. Srivastava: HEC Paris - Recherche - Hors Laboratoire - HEC Paris - Ecole des Hautes Etudes Commerciales

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Abstract: Despite the increasing quantum of research on technostress, three particularly noteworthy gaps remain. First, though prior studies have described "technostress creators" through the five dimensions techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty in an aggregated way, they have not adequately considered how these technostress creators individually influence job outcomes. Second, though past organizational research suggests a curvilinear relationship between job stress and job outcomes, research has yet to examine whether the stress-performance dynamics for the technostress context follows the organizational stress literature. Third, even though the literature emphasizes information and communication technology (ICT)-enabled innovation in firms, research has not explored what influence the technostress creators have on ICT-enabled innovation in-depth. Grounding our arguments in the control theory of occupational stress and conservation of resources (COR) theory, we first theorize the linear and curvilinear relationships for each of the five technostress creators with ICT-enabled employee innovation and then test the hypothesized relationships via conducting a survey on organizational employees who regularly used ICTs for professional tasks. The results offer a nuanced understanding about the nature of individual technostress creators and their relationships with ICT-enabled employee innovation. On the practical front, our research paves the way for more meaningful technostress-management strategies in organizations.

Keywords: Sustainable; Development; Goals (search for similar items in EconPapers)
Date: 2019-03
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Citations: View citations in EconPapers (12)

Published in Communications of the Association for Information Systems, 2019, 44 (Paper 19), pp.299-331. ⟨10.17705/1CAIS.04419⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02333209

DOI: 10.17705/1CAIS.04419

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