Learning business process management through serious games: feedbacks on the usage of INNOV8

Olfa Chourabi Tantan (), Daniel Lang () and Imed Boughzala ()
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Olfa Chourabi Tantan: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management
Daniel Lang: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management
Imed Boughzala: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management

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Abstract: Business processes play a major role in the Information System (IS) domain. Business Process Management (BPM) approaches offer languages, methods and tools for modeling, execution and optimizing business processes. However, these approaches are often difficult to understand by the learners. In particular, the modeling phase often remains abstract, not consensual and complex to implement in real settings. In order to better motivate BPM learners, several BPM's Serious Games (SG) has been developed in recent years. But few studies have evaluated game based educational methods for the BPM learning. This paper presents a feedback on the SG INNOV8 use in BPM teaching. INNOV8's evaluation was conducted within the course: "Information System Design," proposed to Master students. The feedback from the students and teachers were quite positive. Nevertheless, the study shows a low potential of the game for novice students in this field.

Keywords: Serious Games (SG); Business process management (search for similar items in EconPapers)
Date: 2016-08-29
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Published in CBI 2016 : 18th IEEE Conference on Business Informatics, Aug 2016, Paris, France. ⟨10.1109/CBI.2016.35⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02375802

DOI: 10.1109/CBI.2016.35

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