The acceptability of telemedicine cabins by the students

Patricia Baudier (), Chantal Ammi () and Galina Kondrateva
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Patricia Baudier: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Chantal Ammi: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Galina Kondrateva: EDC - EDC Paris Business School

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Abstract: Telemedicine solutions are invading our daily lives, raising a major issue concerning the personalization of remote consultation and trust in the physician's Competence, Integrity and Benevolence (Trusting Beliefs). The aim of this study is to extend the existing Technology-Acceptance-Model (TAM) using the concept of Trusting Beliefs and Perceived Personalization. To test the model, a quantitative approach using existing scales has been selected. A survey was administered to students from several French business schools and the sample of 158 students was analysed using a Partial Least Approach. Findings highlight the key role of Trusting Beliefs in Perceived-Personalization. While two of the three dimensions (Benevolence and Integrity) of Trusting Beliefs theory have no influence on the Intention-to-Use, Competence has a direct, positive and significant impact on Intention-to-Use a Telemedicine Cabin. The relationship between the variables of the TAM is validated, except for Perceived-Ease-of-Use, which does not impact the Intention-to-Use a Telemedicine cabin.

Keywords: Smart Health; Telemedicine; Acceptance; TAM; Trusting Belief; Perceived Personalisation; Sustainable Development Goals (search for similar items in EconPapers)
Date: 2021
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Published in Journal of Innovation Economics & Management, 2021, 35, pp.33-53. ⟨10.3917/jie.pr1.0075⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02404957

DOI: 10.3917/jie.pr1.0075

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