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The usage of VoIP services and other communication services: an empirical analysis of Italian consumers

Grazia Cecere () and Nicoletta Corrocher ()
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Grazia Cecere: DEFI - Département Droit, Economie et Finances - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School, ADIS - Analyse des Dynamiques Industrielles et Sociales - UP11 - Université Paris-Sud - Paris 11 - Département d'Economie

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Abstract: This paper examines the early stages of VoIP usage by analyzing the relationship between the usage of VoIP services and other voice and non-voice communication services in Italy. In doing so, it aims at filling the gap in the empirical literature on the diffusion of VoIP among consumers and aims at investigating the relationship between VoIP adoption and the usage of telecom and Internet-related services. It relies upon a survey carried out among consumers in Italy in 2006. The use of VoIP is negatively associated with the usage of other voice communication services — mobile communications in particular, but shows some degree of complementarity with other non-voice (Internet-based) communication services, suggesting that familiarity with the web plays a significant and positive role in explaining the adoption of VoIP applications. Furthermore, individual users' technical skills, job position and communications' habits also matter in determining the adoption of VoIP.

Keywords: Italian consumers; VoIP services (search for similar items in EconPapers)
Date: 2012-03
Note: View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-02408666
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Published in Technological Forecasting and Social Change, Elsevier, 2012, 79 (3), pp.570 - 578. ⟨10.1016/j.techfore.2011.08.019⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02408666

DOI: 10.1016/j.techfore.2011.08.019

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