Creators, multipliers, and lurkers: who contributes and who benefits at online review sites

Andreas Munzel and Werner H. Kunz
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Andreas Munzel: TSM - Toulouse School of Management Research - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - CNRS - Centre National de la Recherche Scientifique - TSM - Toulouse School of Management - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse

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Date: 2014-03-11
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Published in Journal of Service Management, 2014, 25 (1), pp.49-74. ⟨10.1108/JOSM-04-2013-0115⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02423582

DOI: 10.1108/JOSM-04-2013-0115

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