The digitalization of the supply chain management of service companies

La digitalisation du SCM des entreprises de services

Badr Bentalha (), Aziz Hmioui () and Lhoussaine Alla
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Badr Bentalha: E.N.C.G - Ecole nationale de commerce et de gestion
Aziz Hmioui: E.N.C.G - Ecole nationale de commerce et de gestion - USMBA - Université Sidi Mohamed Ben Abdellah
Lhoussaine Alla: E.N.C.G - Ecole nationale de commerce et de gestion - USMBA - Université Sidi Mohamed Ben Abdellah

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Abstract: Supply Chain Management (SCM) was born and developed first in an industrial context. In the field of services, little research has addressed the issue of the company's SCM. According to [1] "service logistics is an approach that stabilizes and guarantees the continuity of flows: it is then oriented more towards the service provided than towards reducing traffic costs". The SCM of services is of increasing interest to companies facing strong competition, market globalization and rapid changes in information and communication technologies. This evolution has led to a rapid integration of new digital practices in this field. So, how is the digitalization of the SCM of service companies looking today and what will be the future trends? On the one hand, with the help of the literature review, we seek to identify the concept of the SCM in services and its specificities, then that of digitization of the SCM and its organizational dimension. On the other hand, we are attempting a prospective approach to the current practices and digitalization prospects of the service company's SCM.

Date: 2019-10-02
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Published in the 4th International Conference, Oct 2019, Casablanca, Morocco. pp.1-8, ⟨10.1145/3368756.3369005⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02425165

DOI: 10.1145/3368756.3369005

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