The new go-between services

Les nouveaux services d’intermédiation

Daisy Bertrand (), Pierre‐yves Leo and Jean Philippe
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Daisy Bertrand: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Pierre‐yves Leo: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Jean Philippe: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Abstract: The Internet has brought to life a new kind of service firm that no longer delivers its own services but instead connects consumers to other individuals who can solve their problems. Little is known about the services actually delivered by these sharing platform-firms and how they control the service quality delivered by private individuals. This paper presents results from a study of 47 peer-to-peer hospitality platforms operating in France.

Keywords: Services; hospitality; sharing economy; peer-to-peer; collaborative platforms; netnography; hébergement de tourisme; économie collaborative; pair-à-pair; plateformes collaboratives; netnographie (search for similar items in EconPapers)
Date: 2019-12-18
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Published in European Review of Service Economics and Management, 2019, European Review of Service Economics and Management Revue européenne d’économie et management des services 2019 – 2, n° 8 varia, 2019 – 2 (n° 8), pp.17-53. ⟨10.15122/isbn.978-2-406-09862-1.p.0017⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02430442

DOI: 10.15122/isbn.978-2-406-09862-1.p.0017

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