Experimenting and prototyping the design of complex services

Expérimentation et prototypage dans la conception de services complexes

Alexis Nicolaÿ () and Sylvain Lenfle
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Alexis Nicolaÿ: CEMEF - Centre de Mise en Forme des Matériaux - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Sylvain Lenfle: LIRSA - Laboratoire interdisciplinaire de recherche en sciences de l'action - CNAM - Conservatoire National des Arts et Métiers [CNAM]

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Abstract: This is a longitudinal study of the prototyping process introduced to develop a new service: remote assistance in a military context. This form of prototyping is original on several accounts and contrasts significantly with the vision and prescriptions of Rapid Prototyping. We demonstrate that it allowed i) the emergence of a technical solution, ii) evolution of the value proposition, and iii) the development of a rich and structured ecosystem for the service.

Keywords: case study; longitudinal case; Complex services; service design; service prototyping; service value proposition; service ecosystem; remote assistance; cas longitudinal; étude de cas; Services complexes; conception de services; prototypage de service; proposition de valeur; écosystème de service; téléassistance (search for similar items in EconPapers)
Date: 2019-12-18
Note: View the original document on HAL open archive server: https://hal.science/hal-02430456
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Citations: View citations in EconPapers (2)

Published in European Review of Service Economics and Management, 2019, 2 (8), pp.55-90. ⟨10.15122/isbn.978-2-406-09862-1.p.0055⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02430456

DOI: 10.15122/isbn.978-2-406-09862-1.p.0055

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