L'impact de l'engagement des ressources humaines sur la satisfaction des clients dans le secteur public: cas de La Poste

Younes Belfellah and David Carassus ()
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Younes Belfellah: CREG - Centre de recherche et d'études en gestion - UPPA - Université de Pau et des Pays de l'Adour
David Carassus: CREG - Centre de recherche et d'études en gestion - UPPA - Université de Pau et des Pays de l'Adour

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Date: 2017-06
Note: View the original document on HAL open archive server: https://univ-pau.hal.science/hal-02473369v1
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Published in 6ème colloque de l'Association de Recherche en Management Public, Jun 2017, Nice, France

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