Comportement de réclamation: comment limiter le risque de rupture de la relation client-fournisseur ?

Sarah Machat ()
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Sarah Machat: LR-MOS - La Rochelle - Management, Organisation & Société - CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université

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Date: 2015-02-20
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Published in Communication & Organisation, 2015, ⟨10.4000/communicationorganisation.5133⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02485849

DOI: 10.4000/communicationorganisation.5133

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