La réactivité dans la prise en charge du client-touriste réclamant

Sarah Tahali (sara.tahali@univ-lorraine.fr) and Hélène Yildiz (helene.yildiz@univ-lorraine.fr)
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Hélène Yildiz: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Date: 2019-11-08
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Published in 2nd Journée de recherche Relation à la Marque dans un Monde Connecté, Nov 2019, Colmar, France

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