[Certified “administrative managerLTD.” Identity embeddedness to legitimize a new role]

Certifié « Cadre administratif de pôle ». L’encastrement identitaire pour légitimer un nouveau rôle

Franck Burellier (), Christophe Baret (), Sophia Gavault (), Laetitia Laude (), Jacques Orvain (), Michel Louazel, Caroline Ruiller () and Nathalie Angele-Halgand ()
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Franck Burellier: IGR-IAE Rennes - Institut de Gestion de Rennes - Institut d'Administration des Entreprises - Rennes - UR - Université de Rennes, CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique
Christophe Baret: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique
Laetitia Laude: EHESP - École des Hautes Études en Santé Publique [EHESP], EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité, IDM - Institut du Management - EHESP - École des Hautes Études en Santé Publique [EHESP]
Jacques Orvain: EHESP - École des Hautes Études en Santé Publique [EHESP], EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité
Michel Louazel: EHESP - École des Hautes Études en Santé Publique [EHESP], EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité, IDM - Institut du Management - EHESP - École des Hautes Études en Santé Publique [EHESP]
Caroline Ruiller: IGR-IAE Rennes - Institut de Gestion de Rennes - Institut d'Administration des Entreprises - Rennes - UR - Université de Rennes
Nathalie Angele-Halgand: LARJE - Laboratoire de Recherches Juridique et Economique - UNC - Université de la Nouvelle-Calédonie, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes

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Abstract: The hospital new governance reform has created a brand new role of administrative man- ager of clinical directorates. This administrative manager should assist a clinical director, along with a senior nurse, however he has no clear instruction about his/her activities, while his/her environment is highly institutionalized. This article aims at investigating the legitimization process of this new role within clinical directorates' teams: how adminis- trative managers try to legitimize their role as perceived by their colleagues? To address the issue, we resort to the literature relating to both new organizational practices legit- imization, and identity work; our empirics consists in case studies of 4 "Mother-Child" clinical directorate teams in France, each of one involving an administrative manager. We proceed through qualitative methods including 30 interviews and 8 meeting observations. Our results show how administrative managers struggle to integrate their identity into their colleagues' work systems, while justifying to them the usefulness of their role. We finally discuss the concept of identity embeddedness in relation to neo-institutional and identity work theories, as well as implications for clinical directory teams.

Keywords: Clinical directorates; Hospitals; Identification; Role; Legitimization; Identity work; Hôpital; Rôles; Légitimation; Travail identitaire; Nouvelle gouvernance (search for similar items in EconPapers)
Date: 2019-12-02
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Published in @GRH, 2019, 2019/3 (32), pp.79-103. ⟨10.3917/grh.193.0079⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02510806

DOI: 10.3917/grh.193.0079

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