La standardisation des processus à l’épreuve des risques à l’hôpital

Smaïl Benzidia (), Sarah Garidi () and Julien Husson ()
Additional contact information
Smaïl Benzidia: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Sarah Garidi: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Julien Husson: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

Post-Print from HAL

Abstract: Over those last years, hospitals have undertaken a multitude of stringent reforms regarding quality and risk management of care services. These reforms are the result of various factors such as the evolution of the medical demography, the technological innovations and shortage in terms of nursing staff. Thus, hospitals must adopt specific objectives and methods to improve and secure patients' journey throughout the care chain, including also high-risk activities. Inspired by practices well-developed in industry, the process approach is now becoming an effective solution, widely adopted by hospitals. Our case study deals with the management of patients, concerned with chemotherapy. This is a complex and sensitive process involving many intermediaries, both human and technological by nature. Through this article, we propose to study the case of a Regional University Hospital Center (CHU) which, confronted to those challenges, has centralized its chemotherapy manufacturing unit. Based on nineteen semi-structured interviews, our study consists of exploring and understanding the challenges of standardization and computerization to limit the risks associated with the chemotherapy treatment process.

Date: 2018
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Published in Management & Avenir Santé, 2018, 1 (3), pp.49-72. ⟨10.3917/mavs.003.0049⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02511338

DOI: 10.3917/mavs.003.0049

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().