Organizational Ambidexterity in Tourism Research: A Systematic Review

Tan Vo-Thanh (), Hugues Seraphin, Fevzi Okumus and Mehmet Ali Koseoglu
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Tan Vo-Thanh: Excelia Group | La Rochelle Business School, CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université
Hugues Seraphin: University of Winchester
Fevzi Okumus: UCF - University of Central Florida [Orlando]
Mehmet Ali Koseoglu: POLYU - The Hong Kong Polytechnic University [Hong Kong]

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Abstract: The ambidexterity concept is largely used in the strategic management field. However, little is known about its use in travel, tourism, hospitality, leisure, and event research. This study offers not only the first comprehensive analysis of the use of this concept but also a rationale for why it should be more widely used in travel, tourism, hospitality, leisure, and event research. The results show that (1) ambidexterity is scarcely used by researchers, (2) most papers are based on empirical data, and (3) all empirical studies were done either in Europe or in Asia. Moreover, scholars have focused on three main outcomes: sustainability, human resources performance, and market performance. This review allowed us to advance suggestions for practice and future research.

Keywords: HUMAN RESOURCES MANAGEMENT (HRM); ORGANIZATIONAL AMBIDEXTERITY; PERFORMANCE; SUSTAINABILITY; TOURISM (search for similar items in EconPapers)
Date: 2020-03-03
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Citations: View citations in EconPapers (1)

Published in Tourism Analysis, 2020, 25 (1), pp.137-152. ⟨10.3727/108354220X15758301241701⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02545125

DOI: 10.3727/108354220X15758301241701

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