Study of consumer's emotion during product interviews

Christophe Vaudable, Laurence Devillers () and Christine Balagué ()
Additional contact information
Christophe Vaudable: LIMSI - Laboratoire d'Informatique pour la Mécanique et les Sciences de l'Ingénieur - UP11 - Université Paris-Sud - Paris 11 - UFR 919 - Sorbonne Université - UFR d'Ingénierie - SU - Sorbonne Université - Université Paris-Saclay - CNRS - Centre National de la Recherche Scientifique - Université Paris Saclay (COmUE)
Laurence Devillers: LIMSI - Laboratoire d'Informatique pour la Mécanique et les Sciences de l'Ingénieur - UP11 - Université Paris-Sud - Paris 11 - UFR 919 - Sorbonne Université - UFR d'Ingénierie - SU - Sorbonne Université - Université Paris-Saclay - CNRS - Centre National de la Recherche Scientifique - Université Paris Saclay (COmUE)
Christine Balagué: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

Post-Print from HAL

Abstract: In this study we have focused our attention on the study of consumer's emotion during interviews about products. We have based our analysis on annotation of video-taped dialogs. The collected corpus has been annotated by two experts, and then a perceptive test has been carried out with 40 subjects. The interviews have shown many "real-life" complex emotions. In this paper, we mainly present results showing the impact of the context (judges' personality and subjects' eating habits) on the production and perception of emotional states.

Keywords: Emotion; Call center; Consumer (search for similar items in EconPapers)
Date: 2009-09-10
References: Add references at CitEc
Citations:

Published in ACII 2009 : 3rd International Conference on Affective Computing and Intelligent Interaction and Workshops, Sep 2009, Amsterdam, Netherlands. pp.1 - 6, ⟨10.1109/ACII.2009.5349567⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02549454

DOI: 10.1109/ACII.2009.5349567

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().