Information systems development methods and user participation: a contingency approach

Chantal Morley ()
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Chantal Morley: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], CEMANTIC - Centre d'Études et de recherches en Management et TIC - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris]

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Abstract: The influence of participation in information system development, is not always positive. Some researchers have proposed a contingency approach with a rather monolithic view of users. The aim of this paper is to show that this approach may be improved if different types of participation are taken into account. The first part highlights the variety of forms of participation, through six case studies. The second part shows how participation takes place in an organizational context and induces social interactions. The effect of participation on complexity depends on the choice of users, the attribution of roles and the selection of phases during which they participate. The differing modes of user participation may serve differing aims. It is one factor involved in the monitoring of a project's progress; they must be chosen according both to the contextual framework and to the project's goals.

Keywords: Project management; Information system; Contingency (search for similar items in EconPapers)
Date: 1993-05
Note: View the original document on HAL open archive server: https://hal.science/hal-02550806v1
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Published in Human, organizational, and social dimensions of information systems development : proceedings of the IFIP WG 8.2 working Group Information Systems Development : Human, social and organizational aspects, Noordwijkerhout, The Netherlands, 17-19 May, 1993, A-24, North-Holland, pp.127 - 142, 1993, IFIP transactions. Computer science and technology, 978-0-444-89983-9

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