Mieux collecter les données personnelles sur Internet. Une étude qualitative auprès d’internautes français

Caroline Lancelot Miltgen () and Jean-François Lemoine ()
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Caroline Lancelot Miltgen: Audencia Recherche - Audencia Business School
Jean-François Lemoine: ESSCA Research Lab - ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School

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Abstract: As Web users are more and more concerned regarding how their personal data are used, how can firms reduce their concerns, reassure them and even incite them to divulge more personal data? In order to answer this question, a qualitative study has been conducted with 30 French Internet users. This study underlines seven context variables (i.e. usefulness and aim of the data request, vocabulary used, request tone, quantity of requested data, responses modes, opportunity of not being asked next time) that represent useful strategies that firms could use when they collect personal data in order to bypass this concern.

Keywords: Personal data; privacy; Internet; disclosure; context of request (search for similar items in EconPapers)
Date: 2015-09-21
Note: View the original document on HAL open archive server: https://hal.science/hal-02566835v1
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in Décisions Marketing, 2015, 79, pp.35-52. ⟨10.7193/DM.079.35.52⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02566835

DOI: 10.7193/DM.079.35.52

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