Collaborative Information Retrieval in R&D distributed teams

Charles Delalonde and Eddie Soulier ()
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Charles Delalonde: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique
Eddie Soulier: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique

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Abstract: This research indicates how information retrieval activity is a social process helping to foster a network of organizational expertise. After describing knowledge management practices in a distributed research and development laboratory we identify recent introduction of Experts' Retrieval System (ERS). A four steps model RESONER: Information Retrieval, Caring (social support), Negotiation, and Reification is suggested. This model specifies DemonD an ERS relying on transparent profile construction based on user's activity, community's participation and shared documents. DemonD eventually encourages the emergence of informal knowledge networks and competencies awareness in a distributed context.

Keywords: groupware; information retrieval; knowledge management; research and development; Collaborative Information Retrieval; profile; virtual teams; Expert Retrieval Systems (search for similar items in EconPapers)
Date: 2007-06-04
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Published in 2007 IEEE International Technology Management Conference (ICE), Jun 2007, Sophia-Antipolis, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02592121

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