Face aux interactions de service conflictuelles: quelles stratégies de "coping" du personnel en contact ?

Amélie Clauzel () and Nathalie Montargot ()
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Nathalie Montargot: CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université

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Date: 2018
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Published in Recherches en sciences de gestion, 2018, N° 128 (5), pp.183. ⟨10.3917/resg.128.0183⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02633951

DOI: 10.3917/resg.128.0183

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