When interchangeability between providers and users makes a difference: The mediating role of social proximity in collaborative services

Stephanie Nguyen (), Mohamed Didi Alaoui () and Sylvie Llosa ()
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Stephanie Nguyen: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Mohamed Didi Alaoui: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur
Sylvie Llosa: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon

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Date: 2020-04
Note: View the original document on HAL open archive server: https://hal.science/hal-02870086v1
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Published in Journal of Business Research, 2020, ⟨10.1016/j.jbusres.2020.03.021⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02870086

DOI: 10.1016/j.jbusres.2020.03.021

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