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Bank Profit Efficiency and Financial Consumer Protection Policies

Chrysovalantis Gaganis (), Emilios C. Galariotis (), Fotios Pasiouras and Christos Staikouras
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Emilios C. Galariotis: Audencia Business School
Christos Staikouras: Ministry of Finance, Greece, AUEB - Athens University of Economics and Business

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Abstract: Over the last decade, financial consumer protection policies have attracted a lot of attention among policy makers. However, empirical evidence on the impact of such policies on bank efficiency is nonexistent. At the same time, important differences on the instruments used to conduct prudential and financial consumer supervision do not permit the generalization of the findings of studies that focus on the former. The present study uses a sample of 2,413 banks from 79 countries to examine, for the first time in the literature, whether and if so how financial consumer protection policies influence bank profit efficiency around the globe. Considering policies related to disclosures to customers, fair treatment, dispute resolution, and the power of the financial consumer protection supervisory agency, our results show that more regulatory requirements decrease bank efficiency. The results are robust to various tests.

Keywords: Regulations; Bank efficiency; Consumer Protection (search for similar items in EconPapers)
Date: 2020-04-16
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Published in Journal of Business Research, Elsevier, 2020, 118 (September 2020), pp.98-116. ⟨10.1016/j.jbusres.2020.06.033⟩

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DOI: 10.1016/j.jbusres.2020.06.033

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