Coordination and artifacts in joint activity: the case of tagging in high-risk industries

François Palaci, Geneviève Filippi () and Pascal Salembier ()
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François Palaci: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique
Geneviève Filippi: EDF R&D - EDF R&D - EDF - EDF
Pascal Salembier: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique

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Abstract: The social, organizational, and technological complexity of high-risk organizations creates a strong need for coordination. Joint activity in such systems thus relies both on formal coordination and on a set of informal coordinative practices. Coordinated joint activity is documented in this paper from two perspectives: the development of coordinative practices to overcome the limitations of formal coordination, and the use of artifacts for coordinative purposes. The empirical material is provided by a workplace study undertaken according to theoretical conceptions of situated action and cognition. It was undertaken in the context of a design project that aims at improving the tagout process in a high-risk industry. Findings first describe and analyze situations in which formal coordination turned out to be more of a constraint than a resource for effective action. They then illustrate the role played by artifacts in coordinated activity, focusing on the use of a particular artifact, the tagout tag, in different situations.

Keywords: design; artifact; team work; coordination; nuclear (search for similar items in EconPapers)
Date: 2012
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Published in WORK, 2012, 41, pp.69-75. ⟨10.3233/WOR-2012-0137-69⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02877175

DOI: 10.3233/WOR-2012-0137-69

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