Key dimensions for assessing knowledge intensive business services’ competitiveness

Les dimensions clés pour évaluer la compétitivité des services aux entreprises intensifs en connaissances

Estibaliz Hernandez Eleno
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Estibaliz Hernandez Eleno: Mondragon University

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Abstract: Knowledge intensive business services (KIBS) play a central role regarding competitiveness of global economies. In this paper we propose a comprehensive model to assess KIBS competitiveness at the firm level. The model is composed of four intra-organisational dimensions, each with an internal and external focus: innovation, talent, relational capital and value proposition to the client. The model has been tested in 75 KIBS companies to determine the degree which these four dimensions are key features of competitiveness.

Keywords: Knowledge intensive business services; competitiveness; innovation; talent; relational capital; value proposition; Services aux entreprises intensifs en connaissances; compétitivité; capital relationnel; proposition de valeur (search for similar items in EconPapers)
Date: 2020-07-01
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Published in European Review of Service Economics and Management, 2020, European Review of Service Economics and Management Revue européenne d’économie et management des services 2020 – 1, n° 9 varia, 2020 – 1 (n° 9), pp.77-96. ⟨10.15122/isbn.978-2-406-10604-3.p.0077⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02892832

DOI: 10.15122/isbn.978-2-406-10604-3.p.0077

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