Confusion between Artificial Intelligence and digitisation at work

Confusion entre intelligence artificielle et numérisation au travail

Magali Dubosson, Emmanuel Fragnière, Denis Rochat, Marshall Sitten and Eric Berdeaux
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Magali Dubosson: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Emmanuel Fragnière: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Denis Rochat: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Marshall Sitten: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Eric Berdeaux: Oxial

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Abstract: AI is currently largely integrated into the production processes of products/services. Its adoption is not in question. While functional and economic benefits are considered, the impact on employees is not discussed. In 2018, we conducted 62 semi-directive interviews with employees working in French-speaking Switzerland. Our respondents are optimistic and do not fear that their expertise will be replaced by even intelligent robots. The negative impacts could therefore generate cognitive dissonance that could lead to human risks. It is disturbing to note that the implementation of AI and other digitisation technologies is managed as if it were a computer upgrade. When this does not work, the employees involved must take charge of the problems and their resolution, without being prepared or having the necessary resources.

Keywords: Artificial Intelligence; digitisation; human risks; Switzerland; qualitative survey; Intelligence artificielle; numérisation; risques humains; Suisse; enquête qualitative (search for similar items in EconPapers)
Date: 2020-07-01
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Published in European Review of Service Economics and Management, 2020, European Review of Service Economics and Management Revue européenne d’économie et management des services 2020 – 1, n° 9 varia, 2020 – 1 (n° 9), pp.97-118. ⟨10.15122/isbn.978-2-406-10604-3.p.0097⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02892843

DOI: 10.15122/isbn.978-2-406-10604-3.p.0097

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