Co-creation of public services

Co-création des services public

Francesco Mureddu () and David Osimo
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David Osimo: The Lisbon Council

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Abstract: This article proposes a ten-step roadmap for delivering user-centric digital government, that puts co-creation at the core of government functioning. Four areas of intervention are discussed: 1. Prioritise adoption, including making user research a requirement for public services and using the public budget to stimulate co-creation; 2. Support implementation, building on reinforcing capabilities in public administration and establishing service design as an infrastructural service; 3. Remove barriers, by adapting public procurement to agile methods, enforcing the norms on open standards and open data, providing incentives for citizens' participation; 4. Monitor results, by making metrics on the key performance indicators of digital government, providing a clear evidence base for service-design in government, and sound metrics on adoption of co-creation by public administration.

Keywords: Public services; digital government; co-creation; value; Services publics; gouvernement digital; co-création; valeur (search for similar items in EconPapers)
Date: 2020-07-01
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Published in European Review of Service Economics and Management, 2020, European Review of Service Economics and Management Revue européenne d’économie et management des services 2020 – 1, n° 9 varia, 2020 – 1 (n° 9), pp.177-200

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02892854

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