Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies

Danieli Pinto, Mariana Oliveira, Flávio Bortolozzi (fborto@ppgia.pucpr.br), Nada Matta (nada.matta@utt.fr) and Nelson Tenório
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Danieli Pinto: Centro Universitario CESUMAR - Partenaires INRAE
Mariana Oliveira: Centro Universitario CESUMAR - Partenaires INRAE
Flávio Bortolozzi: Institute Cesumar of Science, Centro Universitario CESUMAR - Partenaires INRAE
Nada Matta: Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique
Nelson Tenório: Centro Universitario CESUMAR - Partenaires INRAE, Institute Cesumar of Science, Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique

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Abstract: The software industry is dynamic and complex, so they need to use the knowledge to excel in a highly competitive market. Thus, the knowledge well managed brings the organization a sustainable and competitive advantage. Knowledge Management (KM) processes can avoid knowledge lost since they provide knowledge flow for the whole organization. These processes are supported by practices and tools promoting the creation, retention, and dissemination of the knowledge within the organizational environment. The objective of this study was to validate, through a proof of concept (POC), a questionnaire to investigate the processes, practices, and tools of KM in SME-Soft. The questionnaire was evaluated by fifty-one professionals and KM experts from the software industry. Our findings point out that the questionnaire is suitable for the software industry.

Keywords: Knowledge Management; Proof of Concept; Questionnaire; Software Industry (search for similar items in EconPapers)
Date: 2018-09-18
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Published in 10th International Conference on Knowledge Management and Information Sharing, Sep 2018, Seville, Spain. pp.73-82, ⟨10.5220/0006925000730082⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02919972

DOI: 10.5220/0006925000730082

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